How do I place the order?
You can use our online order system or send a direct email to your account manager with your artwork and confirmation of the quote details.
How long does it take for me to get an invoice and an artwork proof?
– For online order, our team will email electronic proof for you to confirm prior to the production.
– Orders proceeded through your account managers, artwork proof and invoices will be available within 6-8 working hours after your confirmation of the quote.
What can I order through ORDER page?
Most of general sticker stocks ( Gloss or Matt Paper, White Vinyl, Clear Vinyl, Silver Vinyl, Premium Paper and Kraft paper ) are available to place the order through our online order system . All other products are only available through your account manager.
I don’t want to order yet, but can I see a proof first before I order?
In order for you to see a proof, you need to confirm the quote first. You do not have to commit the payment straightaway if you are not ready to commit yet.
I placed the order through your online order section but still no one got back to me. What should I do?
Our online system make take few minutes to half an hour to download the order details. If you don’t hear from us during the day, you can either contact us on 62 821-1240-5105 or email us to to follow up with your order.
Do you do sample printing?
We have sample printing for digital sticker printing services with a surcharge. All other products are not available with sample printing service. However, you may request for smallest quantity order if you need to print small lots before the large orders.
How long does the printing take?
After the payment and artwork approval of your order, you can start calculating the days which you have been quoted by your account manager.
I just changed my mind. Can I request a refund of job I already approved?
Once you have submitted an order on our site, confirmed the details of your order or artwork proof, and your payment is processed, you will not be permitted to cancel your order at any time and you remain bound by these Sales Terms.